Terms of Service

Effective Date: June 8, 2026

DormSweep LLC • dormsweepco.com • support@dormsweepco.com

1. Acceptance of Terms

By accessing or using DormSweep, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these Terms, you may not use the platform. These Terms constitute a legally binding agreement between you and DormSweep LLC.

2. Platform Overview

DormSweep is a student-to-student marketplace that allows verified college students to buy and sell items within their campus community. DormSweep provides the platform, payment processing workflow, messaging system, reporting tools, dispute system, and administrative moderation tools.

DormSweep is not the seller, buyer, owner, manufacturer, distributor, storage provider, or shipper of any listed item. All transactions occur directly between users. DormSweep is not a party to any transaction between users.

3. Eligibility

To use DormSweep, you must:

  • Be at least 18 years of age.
  • Possess a valid college or university (.edu) email address.
  • Create and maintain only one account.
  • Provide accurate, complete, and current account information.

DormSweep may suspend, restrict, or terminate accounts that violate these eligibility requirements or platform policies. DormSweep also reserves the right to require additional verification of student status at any time.

4. Marketplace Fees

DormSweep currently charges a 5% marketplace fee on each completed transaction. Additional payment processing fees may be charged through Stripe. Fees may change in the future and will be disclosed before use. All applicable fees are displayed at the time of transaction.

5. Transaction Lifecycle

Transactions on DormSweep follow a structured lifecycle. Understanding each stage is important for both buyers and sellers.

Stage 1 — Awaiting Handoff

After a buyer purchases an item, the order enters awaiting_handoff status.

Buyer Cancellation:

Buyers may cancel the order if the seller has not yet submitted handoff evidence. Upon cancellation, the order is canceled, the buyer is refunded, the conversation is closed, and the listing is returned to the marketplace.

Seller Cancellation:

Sellers may cancel the order before handoff occurs. Acceptable reasons include item unavailability, item sold elsewhere, listing mistake, or emergency situations. Upon cancellation, the order is canceled, the buyer is refunded, the conversation is closed, and the listing is returned to the marketplace.

Admin Cancellation:

DormSweep administrators may cancel any order before handoff when necessary for safety concerns, fraud concerns, policy violations, or platform integrity.

Stage 2 — Seller Handoff Completed

To complete handoff, the seller must meet the buyer, hand over the item, and submit a required handoff evidence photo through the platform. After evidence is submitted, DormSweep automatically sends a 4-digit pickup confirmation code to the buyer and the order status becomes awaiting_buyer_confirmation.

Once handoff evidence is submitted, buyer and seller cancellations are disabled because the item has allegedly changed possession.

Stage 3 — Dispute Window

While the order is in awaiting_buyer_confirmation status, the buyer may submit a dispute. Acceptable dispute reasons include:

  • Wrong item received.
  • Item significantly different from listing.
  • Major undisclosed damage.
  • Fraud or scam activity.
  • Seller did not actually provide the item.

DormSweep may request photos, screenshots, messages, or additional documentation from either party. Administrators may review listing content, messages, handoff evidence, reports, submitted evidence, and user history.

Possible dispute outcomes include issuing a refund and canceling the transaction, or denying the dispute and requiring the buyer to complete the confirmation process. DormSweep's determination is final.

Stage 4 — Pickup Confirmation

The buyer enters the DormSweep pickup confirmation code. This action represents confirmation that the item was received, confirmation that the transaction is accepted, confirmation that the meetup occurred, and acceptance of the item in its current condition. The pickup confirmation is the primary transaction acceptance point on DormSweep.

Stage 5 — Completed Transaction

Once the buyer confirms pickup, the order status becomes completed. At this stage there are no refunds, no returns, no cancellations, and no new disputes. All sales are final after pickup confirmation. DormSweep cannot independently verify events occurring after users leave the meetup.

6. Significant Discrepancy Standard

The following may qualify for dispute:

  • Wrong item received.
  • Major undisclosed damage.
  • Major differences from listing description.
  • Fraudulent representation.

The following generally do not qualify:

  • Minor cosmetic wear.
  • Subjective dissatisfaction.
  • Buyer remorse.
  • Small imperfections consistent with listing photos and description.

DormSweep reserves final determination authority on all disputes.

7. No-Show Policy

Buyer No-Show:

If the seller reports that the buyer failed to attend a scheduled meetup, DormSweep may cancel the order, refund the buyer, relist the item, and issue a warning or strike. Repeated no-shows may result in suspension.

Seller No-Show:

If the buyer reports that the seller failed to attend a scheduled meetup, DormSweep may refund the buyer, relist the item, issue a warning or strike, or suspend the seller. Repeated violations may result in account termination.

8. Admin Authority

DormSweep reserves the right to cancel transactions, issue or deny refunds, remove listings, suspend or ban accounts, restrict platform access, reverse marketplace actions, investigate disputes, and preserve records. This authority may be exercised for fraud prevention, abuse prevention, platform safety, policy enforcement, legal compliance, and marketplace integrity.

9. Prohibited Items

Please refer to DormSweep's Prohibited Items Policy for a full list of items that may not be listed or sold on the platform. DormSweep may remove any listing at its sole discretion.

10. Account Deletion

Users may request account deletion through the platform. Upon deletion, personal profile information may be removed or anonymized, active listings may be removed, favorites may be deleted, and account access may be terminated.

DormSweep may retain orders, payment records, dispute records, audit logs, fraud prevention records, legal compliance records, and tax and accounting records in accordance with applicable law and our Data Retention Policy. DormSweep may also retain records as necessary to investigate fraud, enforce platform policies, resolve disputes, comply with legal obligations, and maintain marketplace integrity.

11. Intellectual Property

All content, design, code, trademarks, and materials on DormSweep are the property of DormSweep LLC or its licensors. By posting content on DormSweep, you grant DormSweep a non-exclusive, royalty-free, worldwide license to use, display, and distribute that content for the purpose of operating and promoting the platform.

12. Disclaimers

DormSweep is provided "as is" and "as available" without warranties of any kind, either express or implied. DormSweep does not warrant that the platform will be uninterrupted or error-free. DormSweep does not endorse, verify, or guarantee any listing, user, item, or transaction on the platform.

13. Limitation of Liability

To the fullest extent permitted by applicable law, DormSweep LLC and its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the platform, including but not limited to: item quality or accuracy of listings; failed or fraudulent transactions; physical injuries, theft, or damages arising from in-person meetups; loss of data, revenue, or profits; or unauthorized account access.

In no event shall DormSweep's total liability exceed the amount of platform fees paid by you in the three (3) months preceding the claim.

14. Indemnification

You agree to indemnify and hold harmless DormSweep LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of your use of the platform, your listings or transactions, or your violation of these Terms.

15. Governing Law

These Terms shall be governed by the laws of the State of New York. Any dispute shall be resolved exclusively in the state or federal courts located in New York.

16. Changes to Terms

DormSweep may modify these Terms at any time. Material changes will be posted on the platform with an updated effective date. Continued use of DormSweep after changes are posted constitutes acceptance of the revised Terms.

17. Contact

For questions about these Terms: support@dormsweepco.com